Role Overview

Connect is looking for a Customer Success Manager to onboard and support professional sellers using our multi-channel ticketing platform.

You’ll ensure clients successfully integrate, optimise pricing, and scale across sales channels.

Key Responsibilities

• Lead onboarding for new enterprise and professional sellers
• Support integration setup (marketplaces, APIs, finance systems)
• Provide training on pricing automation and analytics tools
• Monitor client performance and identify growth opportunities
• Act as the primary point of contact for strategic accounts
• Gather customer feedback to inform product development
  ‍

Ideal Candidate

• 3+ years in customer success, account management, or ticketing operations
• Strong understanding of ticket resale, sports ticketing, or marketplaces
• Comfortable explaining technical systems in simple terms
• Proactive, data-driven, and relationship-focused
  ‍

Why This Role Matters

Retention and expansion are critical in SaaS. This role ensures Connect clients see measurable value.

‍

How to Apply

We’d love to learn more about you! Send your resume and a short cover letter to connectsales@connect-tickets.com